Policies & Shipping
RETURNS & EXCHANGES & REFUNDS
We want to make this work out for you. We're curious to hear your feedback on what we could have done better. Please email us at firstname.lastname@example.org with your comments.
Some things to note before you return or exchange:
- To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
- All returns or exchanges must be processed within 30 days of receiving the order.
- We CANNOT take returns or exchanges on an item that was customized from your personal selection on the "Customizer". YOU HAVE 48 Hours to CANCEL YOUR ORDER AND RECIEVE A REFUND for this type of order.
For your return or exchange, email email@example.com with your order # (you can find this in your order confirmation email) and the name of the products you’re sending back.
If your return is approved, your refund will be processed within 48 hours, and a credit will automatically be applied to your original method of payment within 5 – 10 business days.
Late or missing refunds
If you haven’t received a refund after 12 business days, try the following:
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you did this and still have not received your refund, please contact us at firstname.lastname@example.org
Our webstore remains fully operational and we are committed to taking all precautions when handling and shipping your items. If you have any questions, email us at email@example.com and a team member will be in touch shortly.
Orders are still being processed within 2-5 weeks then our carrier takes it from there. You’ll receive a shipping confirmation email with a tracking number as soon as it ships. Once shipped, you can typically expect your order to arrive within 2-5 business days depending on the shipping carrier.
MVP Ball is committed to respecting the privacy and security of your personal information. We gather/collect information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are. We do not sell or rent your information to any outside parties. We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:
MVP Ball, LLC
4463 Shadowood Dr.
Martinez GA, 30907